Your downloaded file could be limited due to your provider's security service.
Please set it at more than 200MB and Try to download again.
Please purchase the movie again if the problem occurs because of one of the following three reasons:
1. The cause of failure is due to your internet speed or performance.
2. The cause of failure is due to your PC providers.
3. The cause of failure is due to the limits of your PC hard disk.
Step 1
Your computer might not have the latest version of Microsoft Windows Media Player.
Windows Media Player 11 Download
Please install the file from here..
Step 2
Disable all antivirus and firewall products such as ZoneAlarm, McAffee Firewall, Norton Internet Security, AVS, Panda, Trend Micro AV, etc.
Step 3
Enable JavaScript and ActiveX.
1.Open "Internet Options"
Start -> Control Panel(or Settings and then Control Panel) ->
Internet Options(or Network and Internet Connections and then Internet Options).
2.Select the tab labeled "Security".
3.Click "default security level".
(Security levels for zone: IE6 Medium, IE7 Medium-high)
4.Click "OK".
Step 4
Delete Temporary Internet Files.
1.Open "Internet Options"
Start -> Control Panel(or Settings and then Control Panel)->
Internet Options(or Network and Internet Connections and then Internet Options).
2.Under Browsing History, click the Delete button.
3.In the Delete Browsing History window, click the Delete Files button.
4.When asked if you are sure you want to delete all temporary Internet files, click Yes.
5.Click "OK".
Step 5
Windows Media Player Settings.
1.Start Windows Media Player.
2.On the Tools menu, select Options.
3.Select the tab labeled "Privacy".
4."Acquire licenses automatically for protected content" (text seen if using WMP 9 or 10) or
"Download usage rights automatically when I play or sync a file" (text seen if using WMP 11) is checked.
Step 6
Play sample movie.
here.
Step 7
If still having issues, please Rename the DRM Folder.
[Windows 2000/XP]
1. Open "My Computer"
2. Click "Tools", then "Folder Options"
3. From the Folder Options window, click the "View" tab, and select the Show hidden files and folders button
4. Next, uncheck the Hide protected operating system files (Recommended) box
5. Click "OK"
6. Open "My Computer"
7. Open the C: drive
8. Open the "Documents and Settings" folder
9. Open the "All Users" folder
10. Right-click the DRM folder and select rename
- Microsoft Windows XP and 2000: C:\Documents and Settings\All Users\DRM
11. Enter a new name for the folder (i.e. Old_DRM)
12. Restart computer
[Windows Vista/7]
1. Click the round blue Start thing in the left corner
2. Click "Control Panel"
3. Click "Folder Options"
4. Click the View tab
5. Click Show hidden files and folders
6. Next, uncheck the Hide protected operating system files (Recommended) box
7. Click "OK"
8. Open "My Computer"
9. Open the C: drive
10. Open the "ProgramData" folder
11. Open the "Microsoft" folder
12. Open the "Windows" folder
13. Right-click the DRM folder and select rename
- Windows Vista/7: C:\ProgramData\Microsoft\Windows\DRM
14. Enter a new name for the folder (i.e. Old_DRM)
15. Restart computer
Step 8
Play sample movie.
here.
Microsoft Support
1.
Rename the DRM Folder
2.
Using protected files (DRM)
3.
MicroSoft Support Index
Your version of Windows Media Player 11 might not have the latest security component upgrade. The movie won't run promptly without this upgrade because the computer won't authenticate DRM.
Yes, it is possible up to five times.
Unfortunately, you can't browse the file on another PC that does not have a license. You can only browse the file on the PC in which the license was purchased.
If you want to browse the file on another PC, you must purchase a license from that PC.
Unfortunately, the files are not compatible with Mac OS.
Sorry, there are no refunds.
We offer the "Director's Cut" of our movies, which may or may not be available in a store.
